SCAM ALERT: Several members recently reported that they received text messages from an unknown source indicating their Visa debit cards had been closed or restricted. The call back number listed was not associated with the credit union. When called, the scammer asked for the caller to give them their full debit card number. This is an example of phishing scam in which the scammer tries to trick the recipient into giving personal financial information. Do not respond to these types of texts!
Remember, the credit union will never call, email or text you and then ask for your credit or debit card numbers. Be mindful of incoming text messages or voice calls and follow these precautions:
- Do not respond to SMS text messages, voice calls, or messages that appear to be about your accounts.
- Instead, call the credit union directly using a reliable phone number to question any SMS text messages or voice calls purportedly from the credit union or about your accounts.
- Never provide personal information, debit card or account details, or online banking credentials in response to incoming SMS text messages, emails or phone calls.
- Avoid clicking on links or calling a telephone number contained within text messages received.
- If you suspect a scam, call the credit union directly at the number listed on your monthly statement.
If you have any questions or concerns regarding the security of your account or information feel free to contact the credit union directly at 800.336.6309. Visit our Fraud Prevention page for additional tips.