President's Column: The Pandemic Crisis and Your Credit Union’s Response

April 17th, 2020 by Paul Hughes

When we circled the month of March 2020 on our calendar, we knew that it would be full of system upgrade and conversion challenges.  It certainly was that, but the first week on the new system was quickly eclipsed by the COVID19 Pandemic.  Guidance was coming down from both the Federal and State governments and decisions had to be made quickly.  Fast-forward a few weeks, and here is what your credit union is doing in response to the growing crisis: 

  1. We are following the governor’s guidelines for social distancing and we have closed our branch lobbies.  We are serving our members through the Drive-Thrus, Call Center, online chat support, and ATMs.  We know this is an inconvenience for some of you, but we feel that this is the best way to slow down the spread of the disease in our community and to keep our employees safer. 

  2. We know that the hospitality industry in Greenville has been decimated.  The credit union has postponed events until later in the year in the hopes that we can reschedule.  We want to continue to support our local businesses and help them to get back on track and we can do that if we postpone instead of cancel.  I am hopeful that many of us in the community are doing everything we can to support them.  They need all of us… 

  3. We recognize that our members are hurting.  Loss of income and economic uncertainty is a tremendous weight on our members’ shoulders.  We have stepped forward with programs to get our members, both commercial and individual, back on their feet and back on a sound financial path.  Please call us as we are here to help each one of you. 

  4. We have repositioned our employees to serve you on the telephone and online, and we can take care of your needs without you ever having to leave your home or office.  We have invested in technology that allows secure electronic signatures quickly and efficiently.  I know that many of you may like to do things with us in person, but we can help you remotely while we wait for the virus threat to end. 

  5. Your credit union remains very strong financially.  Your funds are federally insured by the NCUSIF up to $250,000. We are well prepared to weather this temporary storm and we will provide you with the tools you need to move forward. 

For over fifty years, we have been here for our members.  Our focus is on your financial health and well-being.  As your non-profit financial alternative to conventional banking, please give us a call and see how we can help to lighten your financial burden.  I wish you and your families continued health and strength to face the challenges that may lie ahead. 

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Paul Hughes
President and CEO, Greenville Federal Credit Union